Ge Worlwide Forwarding Group Pty Ltd (ABN 73 703 166 321) is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website at geworlwideforwardinggroup.online or engaging our freight and logistics services, you agree to the handling practices described in this policy.
1. Who We Are
Ge Worlwide Forwarding Group Pty Ltd provides freight and logistics services, including freight forwarding, customs clearance coordination, warehousing, and domestic and international shipping solutions from our base in Melbourne VIC.
2. The Kinds of Personal Information We Collect
The types of personal information we may collect include:
- Contact details, such as your name, business name, email address and delivery or pickup address;
- Details of your enquiries, quote requests and correspondence with us;
- Shipment information, including consignment details, delivery instructions and recipient details, where necessary to provide freight and logistics services;
- Billing and payment information where required to process transactions;
- Information you provide voluntarily through our contact or quote request forms.
Where it is lawful and practicable, we will give you the option of dealing with us anonymously or using a pseudonym. However, in most cases, we cannot provide freight and logistics services without certain personal information.
We do not knowingly collect sensitive information (such as health, racial or religious information) and we do not collect tax file numbers or government identifiers.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you, when you submit an enquiry, quote request or booking through our website, by email or in person;
- From your use of our website, including information transmitted by your browser such as IP address, device type and pages visited;
- From third parties where reasonably necessary, such as our clients who provide recipient details for shipments, or our service providers who assist with website hosting and analytics.
4. Why We Collect, Hold, Use and Share Personal Information
We collect, hold, use and disclose personal information for purposes including:
- Providing, confirming and administering freight and logistics services;
- Preparing and issuing quotes, invoices and shipping documentation;
- Communicating with you about your enquiries, bookings and shipments;
- Meeting our legal, regulatory and customs compliance obligations;
- Improving our website, services and customer experience;
- Managing our business operations, records and security.
We will only use or disclose your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, unless we have your consent or are otherwise permitted or required by law.
5. Disclosure of Personal Information
We may disclose personal information to:
- Carriers, shipping lines, airlines, customs brokers and other logistics partners involved in moving your goods;
- Service providers who support our business, such as IT, hosting, email and payment providers, under confidentiality obligations;
- Government agencies, regulatory bodies or law enforcement where required or authorised by law;
- Professional advisers, such as accountants, auditors or lawyers, where reasonably required.
Some of the recipients listed above may be located outside Australia, including partners involved in international freight movements. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles.
6. Data Security
We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personnel who need the information to perform their duties. When personal information is no longer required for the purposes for which it was collected, and we are not required to retain it by law, we take reasonable steps to destroy or de-identify it.
Please note that no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee the absolute security of data transmitted to us online.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the site, remember your preferences and understand how visitors use the site. You can configure your browser to refuse cookies, although some parts of the website may not function properly as a result. Analytics data is generally aggregated and does not identify you personally.
8. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any third-party sites you visit.
9. Access to and Correction of Your Personal Information
Under the Australian Privacy Principles, you have a right to request access to the personal information we hold about you and to request corrections to information that is inaccurate, out-of-date, incomplete, irrelevant or misleading. To make a request, please email us using the details below. We will respond within a reasonable period, and there is generally no charge for access requests. In some circumstances permitted by the Privacy Act, we may refuse access; if so, we will provide written reasons and information about available complaint mechanisms.
10. Making a Privacy Complaint
If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us by email with the details of your concern. We will acknowledge your complaint, investigate it and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the latest update.
12. Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:
Privacy contact: Ge Worlwide Forwarding Group Pty Ltd (ABN 73 703 166 321)
Email: ceo@geworlwideforwardinggroup.online
Location: Melbourne VIC, Australia
Related documents: Terms and Conditions · About Us · Our Services